FAQ

 3) What if I didn’t receive my confirmation email or download link?

Don’t worry — this can occasionally happen. Some email providers (such as .edu or business addresses) have strict spam filters that may block automated messages.

If your payment was successful but you did not receive an email confirmation, please contact us at a[email protected] with your name and order number. Our support team will resend your confirmation and download link promptly.

Sometimes, our emails may appear in your Spam or Junk folder. If you still cannot locate the email, kindly reach out to us at [email protected], and we will resend your download link within 24 hours.

You may also use the Contact Form on our website to reach us directly.

4) What if I’m having trouble downloading my eBook?

If you experience any issues downloading your eBook, please email us at [email protected] or send a message through our Contact Form. Include as many details as possible about the issue so we can assist you effectively.

5) Are you legitimate? Is my information safe?

Yes. We have been proudly serving students for over five years and have earned the trust of thousands of satisfied customers.

We take privacy and security seriously — your personal data is never shared, sold, or misused. Additionally, we do not store any payment information on our servers.

6) What if I need help or customer support?

No problem. Our support team is available 24 hours a day, 7 days a week.

Simply submit your issue using our Contact Form, or email us at [email protected]. A representative will respond within 24 hours or less. Please ensure that you provide a valid email address for our reply.

7) What if I have a special request for an eBook?

If you are looking for a specific eTextbook or eBook not currently listed on our website, please contact us through our Contact Page.

We have access to thousands of titles that may not yet be published online. Send us the title or ISBN you need, and our team will check availability and respond within 24 hours.

8) Do you offer returns or refunds?

Since aiaclass.com provides non-tangible, digital products, we generally do not issue refunds once an order has been completed and the product has been delivered. By purchasing from our site, you acknowledge and agree to this policy.

Refunds will not be granted for the following reasons:

• You expected a physical book instead of a digital eBook.

• You no longer need the eBook (e.g., course cancellation or book change).

• You purchased the wrong title or edition.

• The eBook did not meet your personal expectations.

• You cannot open the ZIP or PDF file due to missing software on your device.

• The page numbers differ from the printed edition (this is common with digital versions).

• You mistakenly purchased a solution manual or test bank instead of a textbook.

Each product page clearly specifies the format, edition, title, and sample pages to ensure informed purchases.

9) Under what conditions do we issue refunds?

We understand that exceptional circumstances may occur. Refunds may be approved for the following reasons:

• Duplicate payment: If you accidentally paid twice for the same product, we will issue a full refund for the duplicate charge.

• Download issues: If you encounter technical difficulties downloading your product and contact us within 3 days, we will assist you. If the issue cannot be resolved, a refund will be issued.

• Major defects: If a verified technical error or file issue occurs, we will correct it within 72 hours. If we fail to resolve the issue within that period, you may choose to receive a refund or replacement of equal value.

• Product not as described: If the item you received differs significantly from the product description, please report it within 3 days of purchase with supporting evidence.

Refund requests submitted after the product has been downloaded will be reviewed case by case and granted solely at our discretion